I am looking for some advice on how this is managed please?

I had initially reported this as an issue but have been advised this is by design. We publish schedules 4 weeks in advance, but agents can request time off up to 13 months in advance, depending on the time of year. On the Scheduling tab in the BU config, we have selected the Time-Off synchronization option, with the aim of schedules syncing to any new Work Plan or change to schedule between requesting time off and actually taking it.

We have found this to be successful if the schedule has already been generated at the time of the request being made (screenshots attached), however, the paid time is not pulling through as expected if the time off is in the future, ahead of the period for which schedules are generated or published (screenshots also attached). This requires manual intervention every time to get the daily paid hours to reflect correctly, and as you can imagine, the volume of this is high.

Does anyone have any tips or advice on how we can best manage this? 

Many thanks

Heather 

I have a similar issue, I have made the tick box option for time off synchronisation ticked within the BU that my schedules are in. Submitted a time off request for 15 mintues and published it in the schedule and when I go to edit this to 30 minutes in the schedule and hit publish the system tells me we have a sync issue with the time off request. From reading the help file, if I edit this request in the scheudle and it has a correlating time off request then it should automatically update the time off request too but this is not working. Is this option broken at all?

I am looking for some advice on how this is managed please?

I had initially reported this as an issue but have been advised this is by design. We publish schedules 4 weeks in advance, but agents can request time off up to 13 months in advance, depending on the time of year. On the Scheduling tab in the BU config, we have selected the Time-Off synchronization option, with the aim of schedules syncing to any new Work Plan or change to schedule between requesting time off and actually taking it.

We have found this to be successful if the schedule has already been generated at the time of the request being made (screenshots attached), however, the paid time is not pulling through as expected if the time off is in the future, ahead of the period for which schedules are generated or published (screenshots also attached). This requires manual intervention every time to get the daily paid hours to reflect correctly, and as you can imagine, the volume of this is high.

Does anyone have any tips or advice on how we can best manage this? 

Many thanks

Heather