Appreciated, Everyone!
This was really helpful, I was able to implement it using the Agentless WhatsApp notification feature.
Thanks,
Ahmed Abdelghany
Genesys System Engineer
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Ahmed Abdelghany
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Original Message:
Sent: 01-17-2025 09:54
From: Robert Wakefield-Carl
Subject: Transfer from call flow to whatsapp number
The important part of what Andy is suggesting is to make sure you initiate the conversation with the WhatsApp approved template or it will not allow you to communicate with that user.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-17-2025 03:58
From: Andy Jackson
Subject: Transfer from call flow to whatsapp number
You could build a data action that runs to send a templated message, then the customer replies to the message they are in the whatsapp queue, there is a blueprint for this called digital deflection.
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Andy Jackson
Senior Unified Communications Engineer
Original Message:
Sent: 01-16-2025 10:44
From: Ahmed Abdelghany
Subject: Transfer from call flow to whatsapp number
Hi,
Need to know a way to transfer call interactions in the inbound call flow to send a WhatsApp message or transfer the call to WhatsApp messaging flow.
Scenario is, customer calls and directed to call flow, message says "if you need to take your request over WhatsApp, press 1", then the call redirected to WhatsApp flow using the customer number.
Thanks in Advance.
#GenesysCloud #ArchitectFlow #Whatsapp #Transfer
#ArchitectureandDesign
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Ahmed Abdelghany
Genesys System Engineer
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