Genesys Cloud CX

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  • 1.  Transfer to Flow action in Inbound Email Flow

    Posted 07-04-2022 09:39
    Looking for a Transfer to Flow action in Genesys Cloud architect for inbound email.   Inbound call flow have the function to 'Transfer to Flow'.  I need this same functionality in inbound email flow, although the only 'Transfer to' that I find is to Transfer to ACD.  Is the capability there and I am missing it?

    Thank you in advance for our feedback.

    Lisa Schifilliti
    WW International, Inc.

  • 2.  RE: Transfer to Flow action in Inbound Email Flow

    Posted 07-05-2022 11:40
    You didn't miss it, it's not available in email flows.  You can file an idea for it

    Melissa Bailey
    Genesys - Employees

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