Trigger on v2.detail.events.conversation.{id}.user.end and use mediaType of EMAIL
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-22-2025 11:33
From: Balaji Balakrishnan
Subject: Trigger for Agent Email Disconnection
Hi Team,
I'm working on a use case where I need to create a trigger that activates whenever an agent disconnects from an email interaction with a customer.
Could you kindly suggest the appropriate topic to use for this?
Looking forward to your recommendations.
#API/Integrations
#ArchitectureandDesign
#DigitalChannels
#Implementation
#Omni-ChannelDesktop/UserInterface
#Routing(ACD/IVR)
------------------------------
Balaji Balakrishnan
------------------------------