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  • 1.  Trivia Tower WINNER Revealed!

    Posted 12-12-2024 09:16

    Our community moderator, @Jason Kleitz, really tested your knowledge about new and upcoming Genesys features with the newest Trivia Tower event: "Jason's End-of-Year Challenge." You all did very well! One fun stat I always like to share is the question that most people missed. In this case, the most missed question was #9, which you'll see below. We do have a winner, and you guessed it, it was all down to who answered the bonus question to earn those three extra bonus points. 

    Check out the answers below and then I'll reveal the winner: 

    Jason’s End-of-Year Challenge
     
    1. One of our Community Moderators has a blog where each month they highlight all of the best new features that Genesys Cloud has to offer. What is the name of this series?
    a. On Fleek Features
    b. Jason’s Top Picks
    c. Diamonds in the Rough
    d. Genesys Gems
     
    2. Effective March 4, 2024, new Genesys Cloud features release on which day of the week?
    a. Monday
    b. Tuesday
    c. Wednesday
    d. Thursday
    (There was some debate over this question with time zones, so we gave everyone a point for this one).
     
    3. This October release was the most requested Idea EVER with over 1000 votes.
    a. Supervisor: Monitor / Coach / Barge-In
    b. Policy Based Station-Side Call Recording
    c. Genesys Cloud Background Assistant (GCBA)
    d. Post-Call IVR Survey
     
    4. In a recent blog post about Genesys, which of the following quotes was used to describe our new AI-Powered WEM Solution for cloud-based speech analytics tools?
    a. The Next Best Thing Since Sliced Bread
    b. Finding Diamonds in Rough Customer Data
    c. Taking A Byte Out Of Digital Cookies
    d. Leading The Way With AI
     
    5. Which feature enhances Genesys bot functionality and includes LLM and AI features?
    a. Genesys Cloud Social
    b. Genesys Agent Copilot
    c. Genesys AI Bot
    d. Genesys Cloud Virtual Agent
     
    6. In September, we released a feature which provided a facelift to the Genesys Cloud UI. Agents and supervisors can both opt in to take this update for a test drive today! What is the name of this feature?
    a. Widgets
    b. Multi-panel Workspace
    c. Faxing
    d. Call Control
     
    7. With over 200 votes, this idea is the most popular idea submitted this year and is currently marked as Future Consideration.
    a. Ability to Customize Color of Activity Codes
    b. Monitoring for Digital Channels
    c. Enable CX Cloud from Salesforce and Genesys for the FedRAMP Region
    d. Screen Recording - with Web Client/Browsers
    (This was another very missed question).
    8. Where can you find the latest and greatest news about upcoming Betas in the Genesys Community?
    a. Beta Station
    b. Beta HQ Community
    c. Resource Center
    d. Partner Portal
     
    9. Approximately how many features has Genesys Cloud released in the past 12 months?
    a. Over 200
    b. Over 300
    c. Over 500
    d. Over 1000
     
    10. In the past year, which month had the most active Betas in Genesys Cloud?
    a. March
    b. July
    c. September
    d. October
     
    11. In the Genesys Product Ideas Lab, we have 7 main categories. Which of the following is not listed as a main category?
    a. Data, Analytics, & Reporting
    b. Employee Productivity
    c. Language Support
    d. Self Service & Automation
     
    12. Approximately how many languages in Genesys Cloud saw improvements in the last year?
    a. 1-5
    b. 6-10
    c. 11-15
    d. 16-20
     
    13. Who can submit new feature requests to the Genesys Product Ideas Lab?
    a. Customers
    b. Partners
    c. Trusted Users
    d. All the above
     
    14. Since its inception, roughly how many Ideas have been submitted to the Genesys Product Ideas Lab?
    a. 1,000
    b. 5,000
    c. 10,000
    d. 15,000
     
    15. How many Ideas can you vote on in the Genesys Cloud Product Ideas Lab at one time?
    a. 10
    b. 25
    c. 50
    d. 100
     
    16. Which of the following is NOT a Status in our Product Ideas Lab?
    a. Community Feedback Requested
    b. Under PM Review
    c. In Development
    d. Cannot Implement
    Now it's time to reveal the winner of this tough Trivia Tower. Without further ado, the winner is... @Orhun Sahin! CONGRATULATIONS! You win your item of choice from the Prize Wall. Be on the lookout for a Google form from me and I'll get your choice to you asap! 
    Please keep an eye out for the next event in the Trivia Tower coming in the new year. Until then, we wish you all HAPPY HOLIDAYS and we can't wait to see what you got up to over the break. 
    We truly appreciate all the members of the Genesys Community- you're what makes this space great! 

    1.  


    #Events

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    Nicole Milliken
    Senior Online Community Video Specialist
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  • 2.  RE: Trivia Tower WINNER Revealed!

    Posted 12-12-2024 10:36

    Thank you so much for the congratulations and the prize! I really enjoyed participating in the Trivia Tower event, and I'm thrilled to have won. The challenging questions crafted by @Jason Kleitz really put my Genesys Cloud's release & roadmap knowledge to the test. I have to admit, I was one of the many who missed question #9 😄

    It's been exciting to witness the evolution of Genesys Cloud firsthand, and as a partner, I'm dedicated to staying active in the community and keeping up with the latest developments. I'm happy to learn and contribute more to the platform's and community's growth.

    Happy holidays to everyone!



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    Orhun Sahin
    Software Development Engineer
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  • 3.  RE: Trivia Tower WINNER Revealed!

    Posted 12-13-2024 10:27

    Glad to hear it @Orhun Sahin! I wonder how many people would have got Question #9 right if they had watched the latest Q&A episode? If you're not subscribed already, you're missing out on some great, and informative, content!

    It sounds like people had a lot of fun with this end of the year trivia event. Who knows, we might do this again next year... To be prepared, you should keep an eye out for future updates to #JasonsTopPicks. I've got some more fun write ups in the pipeline.

    And for anyone else who didn't win, you still have a chance to win a prize from the Prize Wall. Check out our 2024 Recap contest accepting submissions until Jan 6th.



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    Jason Kleitz
    Online Community Manager/Moderator
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