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  • 1.  (TTS) engines overview

    Posted 12-09-2024 07:46

    Hi, 

    I have read this article (Text-to-speech (TTS) engines overview - Genesys Cloud Resource Center), and I think it may be outdated.
    Regarding the phrase "Only third-party TTS solutions are supported in the US East 2 (Ohio)/FedRAMP region."

    Is it still the case? Only in those two regions?

    Thanks in advance.


    #API/Integrations

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    Javier Ríos
    IT
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  • 2.  RE: (TTS) engines overview
    Best Answer

    GENESYS
    Posted 12-09-2024 10:44
    Edited by Jason Kleitz 12-10-2024 08:24

    Hello Javier, 

    This is correct there is only 2 Genesys Cloud regions US East and Fedramp, please see this document

    As for the support I think you maybe right. I am going to submit feedback on the article to double check and you may want to as well. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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