Hi team, someone has some information about how to implement TTS?

Genesys has TTS built into Architect.  Just type your words in the text boxes or in the text portion of the slow and it will play.  Now, if you don't mind a really BAD TTS voice, stick with the free stuff Genesys gives you.  For a better experience, add Genesys Enhanced TTS from AppFoundry and choose some voices that actually sound human instead of something like Robot Model B-9 (for all those scifi buffs).

Hi team, someone has some information about how to implement TTS?

Hi Robert, I tested Google Cloud Text-to-Speech. You guessed Genesys Enhanced TTS  better vs Google Cloud Text-to-Speech?

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/

Original Message:
Sent: 02-27-2024 22:46
From: Robert Wakefield-Carl
Subject: TTS

Genesys has TTS built into Architect.  Just type your words in the text boxes or in the text portion of the slow and it will play.  Now, if you don't mind a really BAD TTS voice, stick with the free stuff Genesys gives you.  For a better experience, add Genesys Enhanced TTS from AppFoundry and choose some voices that actually sound human instead of something like Robot Model B-9 (for all those scifi buffs).

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-27-2024 21:37
From: Jose Leon Gomez Gonzalez
Subject: TTS

Hi team, someone has some information about how to implement TTS?

#Implementation

------------------------------
Jose Leon Gomez Gonzalez
Nekotec Tecnologia, S.A. de C.V.
------------------------------

Someone correct me if I'm wrong, but I believe Genesys Enhanced TTS uses both Google TTS and Azure Cognitive Services TTS. 

Edit: I mean, you will find voices from both. So depending on the voice you pick you will be using Azure or Google.
------------------------------
Anton Vroon

Original Message:
Sent: 02-28-2024 10:16
From: Breno Canyggia Ferreira Marreco
Subject: TTS

Hi Robert, I tested Google Cloud Text-to-Speech. You guessed Genesys Enhanced TTS  better vs Google Cloud Text-to-Speech?

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/

Original Message:
Sent: 02-27-2024 22:46
From: Robert Wakefield-Carl
Subject: TTS

Genesys has TTS built into Architect.  Just type your words in the text boxes or in the text portion of the slow and it will play.  Now, if you don't mind a really BAD TTS voice, stick with the free stuff Genesys gives you.  For a better experience, add Genesys Enhanced TTS from AppFoundry and choose some voices that actually sound human instead of something like Robot Model B-9 (for all those scifi buffs).

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-27-2024 21:37
From: Jose Leon Gomez Gonzalez
Subject: TTS

Hi team, someone has some information about how to implement TTS?

#Implementation

------------------------------
Jose Leon Gomez Gonzalez
Nekotec Tecnologia, S.A. de C.V.
------------------------------

You are correct.  Microsoft and Google White Label.  Nice thing is you don't have to have your own account setup.  Bad thing is Genesys adds 20% on top of normal charges - $5 for normal and $20 for the Neural voices per million characters as opposed to the native price of $4 and $16. 

Someone correct me if I'm wrong, but I believe Genesys Enhanced TTS uses both Google TTS and Azure Cognitive Services TTS. 

Edit: I mean, you will find voices from both. So depending on the voice you pick you will be using Azure or Google.
------------------------------
Anton Vroon

Original Message:
Sent: 02-28-2024 10:16
From: Breno Canyggia Ferreira Marreco
Subject: TTS

Hi Robert, I tested Google Cloud Text-to-Speech. You guessed Genesys Enhanced TTS  better vs Google Cloud Text-to-Speech?

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/

Original Message:
Sent: 02-27-2024 22:46
From: Robert Wakefield-Carl
Subject: TTS

Genesys has TTS built into Architect.  Just type your words in the text boxes or in the text portion of the slow and it will play.  Now, if you don't mind a really BAD TTS voice, stick with the free stuff Genesys gives you.  For a better experience, add Genesys Enhanced TTS from AppFoundry and choose some voices that actually sound human instead of something like Robot Model B-9 (for all those scifi buffs).

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-27-2024 21:37
From: Jose Leon Gomez Gonzalez
Subject: TTS

Hi team, someone has some information about how to implement TTS?

#Implementation

------------------------------
Jose Leon Gomez Gonzalez
Nekotec Tecnologia, S.A. de C.V.
------------------------------

yes but no charge when using it in bot flows. So really dependent on use case for sure.

You are correct.  Microsoft and Google White Label.  Nice thing is you don't have to have your own account setup.  Bad thing is Genesys adds 20% on top of normal charges - $5 for normal and $20 for the Neural voices per million characters as opposed to the native price of $4 and $16. 

Someone correct me if I'm wrong, but I believe Genesys Enhanced TTS uses both Google TTS and Azure Cognitive Services TTS. 

Edit: I mean, you will find voices from both. So depending on the voice you pick you will be using Azure or Google.
------------------------------
Anton Vroon

Original Message:
Sent: 02-28-2024 10:16
From: Breno Canyggia Ferreira Marreco
Subject: TTS

Hi Robert, I tested Google Cloud Text-to-Speech. You guessed Genesys Enhanced TTS  better vs Google Cloud Text-to-Speech?

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/

Original Message:
Sent: 02-27-2024 22:46
From: Robert Wakefield-Carl
Subject: TTS

Genesys has TTS built into Architect.  Just type your words in the text boxes or in the text portion of the slow and it will play.  Now, if you don't mind a really BAD TTS voice, stick with the free stuff Genesys gives you.  For a better experience, add Genesys Enhanced TTS from AppFoundry and choose some voices that actually sound human instead of something like Robot Model B-9 (for all those scifi buffs).

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-27-2024 21:37
From: Jose Leon Gomez Gonzalez
Subject: TTS

Hi team, someone has some information about how to implement TTS?

#Implementation

------------------------------
Jose Leon Gomez Gonzalez
Nekotec Tecnologia, S.A. de C.V.
------------------------------

Hi Anton, can you expand? So if we integrate with Azure Cognitive Services TTS all Bot flows won't trigger recurrent cost?

yes but no charge when using it in bot flows. So really dependent on use case for sure.

You are correct.  Microsoft and Google White Label.  Nice thing is you don't have to have your own account setup.  Bad thing is Genesys adds 20% on top of normal charges - $5 for normal and $20 for the Neural voices per million characters as opposed to the native price of $4 and $16. 

Someone correct me if I'm wrong, but I believe Genesys Enhanced TTS uses both Google TTS and Azure Cognitive Services TTS. 

Edit: I mean, you will find voices from both. So depending on the voice you pick you will be using Azure or Google.
------------------------------
Anton Vroon

Original Message:
Sent: 02-28-2024 10:16
From: Breno Canyggia Ferreira Marreco
Subject: TTS

Hi Robert, I tested Google Cloud Text-to-Speech. You guessed Genesys Enhanced TTS  better vs Google Cloud Text-to-Speech?

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/

Original Message:
Sent: 02-27-2024 22:46
From: Robert Wakefield-Carl
Subject: TTS

Genesys has TTS built into Architect.  Just type your words in the text boxes or in the text portion of the slow and it will play.  Now, if you don't mind a really BAD TTS voice, stick with the free stuff Genesys gives you.  For a better experience, add Genesys Enhanced TTS from AppFoundry and choose some voices that actually sound human instead of something like Robot Model B-9 (for all those scifi buffs).

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-27-2024 21:37
From: Jose Leon Gomez Gonzalez
Subject: TTS

Hi team, someone has some information about how to implement TTS?

#Implementation

------------------------------
Jose Leon Gomez Gonzalez
Nekotec Tecnologia, S.A. de C.V.
------------------------------

You are correct.  Microsoft and Google White Label.  Nice thing is you don't have to have your own account setup.  Bad thing is Genesys adds 20% on top of normal charges - $5 for normal and $20 for the Neural voices per million characters as opposed to the native price of $4 and $16. 

Someone correct me if I'm wrong, but I believe Genesys Enhanced TTS uses both Google TTS and Azure Cognitive Services TTS. 

Edit: I mean, you will find voices from both. So depending on the voice you pick you will be using Azure or Google.
------------------------------
Anton Vroon

Original Message:
Sent: 02-28-2024 10:16
From: Breno Canyggia Ferreira Marreco
Subject: TTS

Hi Robert, I tested Google Cloud Text-to-Speech. You guessed Genesys Enhanced TTS  better vs Google Cloud Text-to-Speech?

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/

Original Message:
Sent: 02-27-2024 22:46
From: Robert Wakefield-Carl
Subject: TTS

Genesys has TTS built into Architect.  Just type your words in the text boxes or in the text portion of the slow and it will play.  Now, if you don't mind a really BAD TTS voice, stick with the free stuff Genesys gives you.  For a better experience, add Genesys Enhanced TTS from AppFoundry and choose some voices that actually sound human instead of something like Robot Model B-9 (for all those scifi buffs).

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-27-2024 21:37
From: Jose Leon Gomez Gonzalez
Subject: TTS

Hi team, someone has some information about how to implement TTS?

#Implementation

------------------------------
Jose Leon Gomez Gonzalez
Nekotec Tecnologia, S.A. de C.V.
------------------------------

Hi Robert, in that case will Amazon LEX be a better alternative for Voice Engine?

You are correct.  Microsoft and Google White Label.  Nice thing is you don't have to have your own account setup.  Bad thing is Genesys adds 20% on top of normal charges - $5 for normal and $20 for the Neural voices per million characters as opposed to the native price of $4 and $16. 

Someone correct me if I'm wrong, but I believe Genesys Enhanced TTS uses both Google TTS and Azure Cognitive Services TTS. 

Edit: I mean, you will find voices from both. So depending on the voice you pick you will be using Azure or Google.
------------------------------
Anton Vroon

Original Message:
Sent: 02-28-2024 10:16
From: Breno Canyggia Ferreira Marreco
Subject: TTS

Hi Robert, I tested Google Cloud Text-to-Speech. You guessed Genesys Enhanced TTS  better vs Google Cloud Text-to-Speech?

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/

Original Message:
Sent: 02-27-2024 22:46
From: Robert Wakefield-Carl
Subject: TTS

Genesys has TTS built into Architect.  Just type your words in the text boxes or in the text portion of the slow and it will play.  Now, if you don't mind a really BAD TTS voice, stick with the free stuff Genesys gives you.  For a better experience, add Genesys Enhanced TTS from AppFoundry and choose some voices that actually sound human instead of something like Robot Model B-9 (for all those scifi buffs).

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-27-2024 21:37
From: Jose Leon Gomez Gonzalez
Subject: TTS

Hi team, someone has some information about how to implement TTS?

#Implementation

------------------------------
Jose Leon Gomez Gonzalez
Nekotec Tecnologia, S.A. de C.V.
------------------------------