Hi! Thank you for making the UI more accessible nd also following the new requirements and laws connected to it. However, I have noticed that in many cases, like in your screenshots or last year update of Dashboards UI, the font size gets so small that it's impossible to see it without zoomin in the browser window. Is it something that you consider avoiding in the future?
Original Message:
Sent: 05-09-2025 13:30
From: Kylee Kasper
Subject: UI Enhancements Coming to Genesys Cloud WEM
We are excited to announce the updates mentioned above for the Workforce Management (WFM) agent UI's. These updates aim to provide a more intuitive, accessible, and consistent user experience across the platform.
The upcoming enhancements focus on improving usability and accessibility within the WFM modules. Key updates include:
- Enhanced Visual Contrast: Improved background colors and text visibility to aid readability.
For example, in the shift trade panel, the borders of clickable shifts and trades are now in a darker grey.
Previous UI
Updated UI
- Emphasis on Critical Information: Use of bold fonts and brighter colors for important statuses like "Out of Adherence."
- Improved Button Visibility: Clearer and more distinguishable buttons for better navigation.
Example: the "View dates on schedule," is now more apparent.
Previous UI
Updated UI
- Refined Control Presentation: More intuitive layout of controls, such as distinct buttons for Day/Week/Month views in the schedule view and time off requests are now shown in tiles similar to shift trades.
Previous Time off Request Panel
Updated Time off Request Panel
- Better Visual Cues: Enhanced borders and indicators for interactive elements like shift selections in the Trade Shifts panel.
For example, you can see the multi-select drop-down date picker is now more clear when choosing a day.
Previous UI
Updated UI
These changes are designed to streamline workflows and make the interface more user-friendly, without altering existing functionalities. The UI enhancements will be applied to various WFM agent screens.
The rollout of these enhancements is scheduled to begin shortly.
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Kylee Kasper, Product Manager[Designation]
Genesys - Employees
Original Message:
Sent: 05-07-2025 23:30
From: Dilip Karthik
Subject: UI Enhancements Coming to Genesys Cloud WEM
Over the next several months, you may observe subtle user interface (UI) enhancements across the Workforce Engagement Management (WEM) suite. These updates are part of our continued efforts to enhance the overall user experience and improve platform usability. These changes may appear in various components of WEM, including Quality Management (QM), Workforce Management (WFM), Surveys, Recording, Gamification, Coaching, and Learning. Rest assured, no major features or functions are being moved with these updates.
These updates will be introduced gradually, so you may notice changes at different times. Each team within WEM will share specific updates in this thread, along with visual examples where applicable. We encourage you to follow along for the latest information and welcome any feedback you may have.
#WFM #QM #gamification #WEM #InteractionRecording #Coaching #WorkforceManagement #LearningModules #Learning/Coaching #SpeechandTextAnalytics #Surveys
#WorkforceManagement
#Forecasting
#Scheduling
#Monitoring/Adherence
#TimeOff/HRIS
#Gamification
#Learning/Coaching
#QualityManagement
#SpeechandTextAnalytics
#Interaction/ScreenRecording
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Dilipkarthik J
Staff Product Manager
WEM
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