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  • 1.  UI Updates to date filters

    Posted 13 days ago

    Hi All

    Has there been a recent change to the date filters in Genesys?

    There was previously an option to see the last three months and now it seems to change to only a one month view when you try to add a date filter for longer then this.

    Any information would be super helpful!

    Thanks

    Shauna


    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Shauna Gibson
    Motability Operations
    ------------------------------


  • 2.  RE: UI Updates to date filters

    GENESYS
    Posted 13 days ago

     Hello Shauna, 

     

    Can you go into more detail about what you are seeing? Is this in the interactions view or dashboard view, etc? Any screenshots you can provide would also be helpful. 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    DenverCO
    ------------------------------



  • 3.  RE: UI Updates to date filters

    Posted 12 days ago

    Hi Cameron

    This is in the interaction view.

    It's the date filter, this seems to have changed to only allow a 30 day view:

    Not sure if this is due to a UI update?

    Thanks

    Shauna



    ------------------------------
    Shauna Gibson
    Motability Operations
    ------------------------------



  • 4.  RE: UI Updates to date filters

    GENESYS
    Posted 12 days ago

    Interesting, I see what you are saying. I have also looked at our documentation here. Looking at the note under the "Filter metrics by date" section. 

     

    • The custom date range option in this view has a maximum length of 31 days. 

    I haven't really had a need in my org to filter the interval by three months so I cannot say for certain when this was changed and I don't see any details in our release notes. But as of now what you are seeing is expected based off of our documentation. 

    But I also did some digging around and found this idea.

    Looking through the idea it looks like this has always been a hard limitation and much desired by our customer base



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    DenverCO
    ------------------------------



  • 5.  RE: UI Updates to date filters

    Posted 11 days ago

    Cameron,

    That idea relates to contact list filters, I believe?

    Regarding the filter in the various Performance views, maybe it's the Mandela effect, but I'm sure I remember it allowing up to three months in the past.



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------



  • 6.  RE: UI Updates to date filters
    Best Answer

    GENESYS
    Posted 11 days ago

    Hello Paul, 

    I did some more digging and the interactions view has always been 31 days its the queue performance view where you can filter more than 31 days. 

    I am also digging to see if that Idea is specifically for contact lists, its says it is, but it might affect the full platform such as the interactions view. Just to be safe though it might be worth opening another idea specifically pointing out the interactions view. 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 7.  RE: UI Updates to date filters

    Posted 11 days ago

    Ahhh! That must be be where I saw it then.

    Thanks, Cameron!



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------



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