Hi All

Has there been a recent change to the date filters in Genesys?

There was previously an option to see the last three months and now it seems to change to only a one month view when you try to add a date filter for longer then this.

Any information would be super helpful!

Thanks

Shauna

Hi All

Has there been a recent change to the date filters in Genesys?

There was previously an option to see the last three months and now it seems to change to only a one month view when you try to add a date filter for longer then this.

Any information would be super helpful!

Thanks

Shauna

Hi Cameron

This is in the interaction view.

It's the date filter, this seems to have changed to only allow a 30 day view:

Not sure if this is due to a UI update?

Thanks

Shauna

Hi All

Has there been a recent change to the date filters in Genesys?

There was previously an option to see the last three months and now it seems to change to only a one month view when you try to add a date filter for longer then this.

Any information would be super helpful!

Thanks

Shauna

• The custom date range option in this view has a maximum length of 31 days. 

Hi Cameron

This is in the interaction view.

It's the date filter, this seems to have changed to only allow a 30 day view:

Not sure if this is due to a UI update?

Thanks

Shauna

Hi All

Has there been a recent change to the date filters in Genesys?

There was previously an option to see the last three months and now it seems to change to only a one month view when you try to add a date filter for longer then this.

Any information would be super helpful!

Thanks

Shauna

Cameron,

That idea relates to contact list filters, I believe?

Regarding the filter in the various Performance views, maybe it's the Mandela effect, but I'm sure I remember it allowing up to three months in the past.

• The custom date range option in this view has a maximum length of 31 days. 

Hi Cameron

This is in the interaction view.

It's the date filter, this seems to have changed to only allow a 30 day view:

Not sure if this is due to a UI update?

Thanks

Shauna

Hi All

Has there been a recent change to the date filters in Genesys?

There was previously an option to see the last three months and now it seems to change to only a one month view when you try to add a date filter for longer then this.

Any information would be super helpful!

Thanks

Shauna

Hello Paul, 

I did some more digging and the interactions view has always been 31 days its the queue performance view where you can filter more than 31 days. 

I am also digging to see if that Idea is specifically for contact lists, its says it is, but it might affect the full platform such as the interactions view. Just to be safe though it might be worth opening another idea specifically pointing out the interactions view. 

Cameron,

That idea relates to contact list filters, I believe?

Regarding the filter in the various Performance views, maybe it's the Mandela effect, but I'm sure I remember it allowing up to three months in the past.

• The custom date range option in this view has a maximum length of 31 days. 

Hi Cameron

This is in the interaction view.

It's the date filter, this seems to have changed to only allow a 30 day view:

Not sure if this is due to a UI update?

Thanks

Shauna

Hi All

Has there been a recent change to the date filters in Genesys?

There was previously an option to see the last three months and now it seems to change to only a one month view when you try to add a date filter for longer then this.

Any information would be super helpful!

Thanks

Shauna