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Unwanted characters displayed in Agent case information

  • 1.  Unwanted characters displayed in Agent case information

    Posted 03-09-2025 06:40
      |   view attached

    When an agent receives the call on workspace in the case information pop up we are seeing " before the target mentioned, Any idea how to resolve this.
    I have checked the workspace options under applications in CME and business attributes but not much helpful


    #GenesysEngagePremDev

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    Satwik Alapati
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