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Genesys Cloud - Beta HQ
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Upcoming Beta: Alerts with contextual information
Nikhil Ponnam
03-07-2024 12:41
Genesys Cloud Analytics team is pleased to announce the upcoming beta feature that enables real-time ...
Robert Wakefield-Carl
03-08-2024 13:42
Will this include customization of the notifications sent out by Email or SMS? What we get now is totally ...
Nikhil Ponnam
03-11-2024 11:21
Hi @Robert Wakefield-Carl - this feature will include IDs related to queues/agents in Emails. In-app ...
Robert Wakefield-Carl
03-11-2024 12:38
Thanks for the info. Will there be a clickable link into the queue or agent? What about the desktop ...
Nikhil Ponnam
03-11-2024 13:43
Desktop alerts will have clickable links leading to interaction details, queue performance etc related ...
Vick Sweeney
03-12-2024 09:10
Hi Nikhil, can you provide a couple use cases with context (i.e.: scenarios) where this feature will ...
Robert Wakefield-Carl
03-12-2024 10:52
I have some: Knowing what the alert is for Being able to get to alerts quickly Not having to ...
Nikhil Ponnam
03-12-2024 14:00
@Vick Sweeney - as Robert mentioned, this feature's main purpose is to provide a shortcut access to ...
Nicki Dehn
03-20-2024 16:36
Hi Nikhil. Can you confirm the following Alert limitations for me and let me know if it is accurate, ...
Nikhil Ponnam
03-20-2024 19:49
Hi @Nicole Dehn - the creation limit is 100 per user i.e. a maximum of 100 rules per user but there ...
Nicki Dehn
03-21-2024 08:57
Thank you for your reply. Just a couple follow-up questions to fully understand. 1. So a user can ...
Nikhil Ponnam
03-21-2024 18:22
@Nicole Dehn - Creation limit of 100 rules allows for flexibility to create rules without having ...
Nikhil Ponnam
04-29-2024 11:21
We are excited to announce that this feature has been released for general availability directly instead ...
1.
Upcoming Beta: Alerts with contextual information