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Upcoming Beta - Genesys Cloud Social

Gayathri K G10-16-2024 07:21

Hello everyone, We have exciting news for Genesys Cloud customers who have been eagerly awaiting ...

Bill Gleeson10-17-2024 07:40

Hello There- What is the reasoning for the Beta only being available for X in the UAE. On the subject ...

Ram Bhamidi10-21-2024 12:36

Hi BIll, X will initially be available only in 1 region for Beta for both cost and other operational ...

Bill Gleeson10-21-2024 14:20

Thanks Ram. Will there be a charge separate to a GC 3 licence once it's live? ------------------------------------------- ...

Ram Bhamidi10-22-2024 03:00

Yes, there will be additional charges for social (listening / CX) on top of the license fee once ...

Prem Venkatesh10-22-2024 02:40

Can you please explain the feature difference between Genesys Cloud Social and RADARR? ------------------------------ ...

Ram Bhamidi10-22-2024 03:05

Hi Prem, 1. Radarr Classic is the original standalone product still in use by customers since the ...

Prem Venkatesh10-22-2024 03:32

Thank you Ram, for the clarification. Customers using FB, Instagram & whatsApp direct messaging ...

Ram Bhamidi10-22-2024 03:47

WhatsApp is already available on GC. Please feel free to use it. GC Social will have the following ...

Annabelle Goymer10-23-2024 07:30

Hi Ram If we already have Radar via AppFoundry - can we run GC social for the listed channels ...

Ram Bhamidi10-23-2024 09:50

Hi Annabelle, GC social will run independent of Radarr functionality. You can use it in parallel ...

Ana Laia11-06-2024 11:25

Hi Ram, Can you clarify some questions? With Genesys Cloud Social: 1) Will X (Twitter), FB, ...

Ram Bhamidi11-12-2024 13:30

Hi Ana, With the social channels, we will support both public social messages (tweets, public ...

Carlos Celestial11-07-2024 07:20

Hi, I would like to know if Quality Management and Evaluation will be available on Genesys Cloud Social ...

Ram Bhamidi11-14-2024 15:05

Hello everyone, We will be closing Beta registrations at the end of day on 15th November 2025. If ...

Ram Bhamidi11-21-2024 08:37

Hello everyone, TLDR - Beta starts on 9th Dec 2024 (not 2nd Dec) Thank you to all of you that ...

Angus Huckle11-24-2024 15:29

Have you confirmed who will be on the Beta? Applied but have no heard anything. Also, is there any ...

Ram Bhamidi11-25-2024 10:24

Hi Angus, I love the excitement for GC Social Beta. We will email the shortlisted beta participants ...

Angus Huckle11-25-2024 13:18

And is there any documentation anywhere? Get Outlook for Android This email, including ...

Angus Huckle12-15-2024 20:16

Do you have a roadmap for other channels e.g. TikTok, Linkedin....? ------------------------------ ...

Ram Bhamidi12-16-2024 04:18

Yes, we have these 2 channels (and others) in our roadmap. As of now, we do not have specific ...

David Hurtado23 days ago

Is GC Social going to be included as part of GCX2 licenses.. will it require an AddOn or AI tokens? ...

Carlos Alonso3 days ago

Hi - I was wondering if anyone has started testing this yet? We have integrated an X account and are ...

Gayathri K G2 days ago

Hello Carlos, Many clients have successfully been able to send the X direct messages to ...

1. Upcoming Beta - Genesys Cloud Social

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Gayathri K G

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Posted 10-16-2024 07:21
Edited by Gayathri K G 10-17-2024 05:57

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