Hello Team - I have a scenario where the workitem starts with a default queue and then we need go move it to different queue. To achieve that I am using update workitem and then updating workitem.workitem.queue to new value "new-queue, bit in the workitem view it still remains in the old queue, and doesn't update to the new queue.

kindly help.

warm Regards 

Hi Shakti,

This might be a good question to ask in the Genesys Cloud Developer Forum.  But could you also confirm how you are updating the workitem, e.g. which API you are using etc?

Hello Team - I have a scenario where the workitem starts with a default queue and then we need go move it to different queue. To achieve that I am using update workitem and then updating workitem.workitem.queue to new value "new-queue, bit in the workitem view it still remains in the old queue, and doesn't update to the new queue.

kindly help.

warm Regards