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Updated Material on Development and Feedback Learning Modules for WFM

  • 1.  Updated Material on Development and Feedback Learning Modules for WFM

    GENESYS
    Posted 09-06-2024 09:06

    Beyond is excited to announce a large update to the Genesys Cloud: WEM - Development and Feedback - Usage for Supervisors course.

    This course went through a major revamp of content, including layout and design. We do highly recommend retaking this course, due to the number of changes. 

    Within this course you will learn how to create development and feedback modules, add content and questions, and assign the modules to agents. Furthermore, this course assists you in editing development and feedback modules that you have already created. 

    Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Beyond Website for details. 

    #WorkforceManagement

    #LearningModules


    #GenesysCloud
    #Training

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    Melissa Talamonti-Clark
    Genesys - Employees
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