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  • 1.  Updating from script to datatable

    Posted 12 days ago

    Hello,All

    I am currently using a translation service, so I do apologize for any grammatical, or translation errors. 
    Also, please forgive me if this isn't the correct place to ask this question.

    After pressing the button on the script, I want to search the datatable and update only one item in one specific row.
    Below is the overall flow I'm thinking of. I have created up to number 4.Please teach me from 5.

    1.get a call and go into architect flow.
    2.Search datatable by variable (ANI or "Data Input")
    3."Set Screen Pop" sends the search results to script.call with customer begins.
    4.When call with customer is over, select one button on the script and press it. variables be output.

    5.Search the first datatable with variable (ANI or "Data Input").
    6.Overwrite specific items in datatable with the output variables.

    Does anyone have any idea if what I am attempting to do is even possible?
    Kind Regards

    katsuya


    #ArchitectureandDesign


  • 2.  RE: Updating from script to datatable
    Best Answer

    Posted 12 days ago
    Edited by Jason Kleitz 8 days ago

    Yes that is possible you will need to create a data actions that will update your data  table by using Genesys cloud API: /api/v2/flows/databales/<TabledID>/rows

    also you may want also to post your topic on the developer forum in that forum you can get a lot of answer related to your query.
    https://developer.genesys.cloud/forum/





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    Ernest John Nuque
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  • 3.  RE: Updating from script to datatable

    Posted 11 days ago

    Thank you for teaching me.
    I'll delve into Genesys cloud API.



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    Katsuya Yamasaki
    Kanden CS Forum Inc.
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