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  • 1.  Uploading DNC List from Third Party System

    Posted 02-14-2025 10:22

    When attempting to use a third party application such as Postman, we are following the instructions found inthios link Upload DNC Lists.  The problem is, the import works and shows the test numbers entered for a minute or so then the DNC list in the GUI shows a red exclimation point that says "import failed" when you hover over it.  We attempt to run a campaign that refernces the troubled DNC list and it works, meaning it does't dial the number and give us an ININ-OUTBOUND-ON-DNC-LIST.  Why is the list show import failed?  The only info we have when we run a GET /api/v2/outbound/dnclists/{dncListId}/importstatus is the following:

    {
      "state": "FAILED",
      "totalRecords": 0,
      "completedRecords": 0,
      "percentComplete": 0,
      "failureReason": "NO_COLUMNS_DEFINED"
    }


    #Outbound

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    Daniel White
    Sr. Software Engineer
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  • 2.  RE: Uploading DNC List from Third Party System
    Best Answer

    Posted 02-14-2025 15:18

    Hey Daniel,

    You may want to reach out to the experts on the Genesys Cloud Developer Forum. It looks like someone else had an issue that was similar to yours, with the same error message.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Uploading DNC List from Third Party System

    Posted 02-14-2025 18:09

    What is your payload?  That JSON is very particular in format and caps.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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