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  • 1.  Use a tool similar to "Flush Audio" in a Bot Flow.

    Posted 05-12-2025 20:06
    Using a tool similar to "Flush Audio" in a Bot Flow.
     
    Dear friends, please help me with the following case.
     
    I'm implementing a voice bot flow, and in an asynchronous process, I'm trying to obtain a successful response through a data action, within a loop with multiple attempts.
     
    I've also placed a 4-second audio clip between each attempt. However, according to my tests, it's not respecting the audio's second count and is attempting the data action instantly in each loop.
     
    In an inbound voice flow, there's a "Flush Audio" tool to play the audio immediately and avoid queuing.
    Is there something similar that can be applied to a voice bot flow?
     
    I appreciate your response.
    Best regards.

    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)

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    Julio Segil
    Unkown
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  • 2.  RE: Use a tool similar to "Flush Audio" in a Bot Flow.
    Best Answer

    Posted 05-13-2025 13:22

    The Set Screen Pop action should so something similar



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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