We implemented a 90-day password expiration a couple of months ago.

I've noticed a few users who started shortly before it was implemented hit their 90-day mark and the passwords expired.

My concern is there was no warning that they were expiring.

Does Genesys send out an email notification or provide a pop up advising the password is close to expiring?

#Unsure/Other

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Daniel Cross
Bright Horizons Family Solutions LLC
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Hi Daniel,

Its not there at the moment but I recommend voting on this feature request:

Prompt users to reset password prior to / | Genesys Cloud Ideas Portal (aha.io)

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Niel Vicente
DAMAC Properties Co. LLC
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Original Message:
Sent: 09-06-2024 17:07
From: Daniel Cross
Subject: User Password Expiration

We implemented a 90-day password expiration a couple of months ago.

I've noticed a few users who started shortly before it was implemented hit their 90-day mark and the passwords expired.

My concern is there was no warning that they were expiring.

Does Genesys send out an email notification or provide a pop up advising the password is close to expiring?

#Unsure/Other

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Daniel Cross
Bright Horizons Family Solutions LLC
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