That is a tough one. The documentation really needs an overhaul.
We were successful with this format:
User-to-User=asciidata%3Bpd%3D00%3Bencoding%3Dascii%3Bcontent%3DXXXXXX%7CF%7C13103502010%7CCAf8310b5b60cb9151245f1e946818df12%7CNEUTRAL%7CTBD
Will result in:
User-to-User=XXXXX|13103502010|CAf8310b5b60cb9151245f1e946818df12|NEUTRAL|TBD;pd=00;encoding=ascii
Notice you have to send %7C in the string and make sure you are doing the encoding part in the beginning
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-13-2022 20:57
From: Jeong Yoon Cho
Subject: User to User Information (UUI) and PDS
Hello all,
I was wondering if anyone knows how Genesys set key values of UUI in Predictive dialing System (PDS) mode.
Please reply me.
Thanks
#Outbound
#SIP/VolP
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Jeong Yoon Cho
LemonIT
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