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Users Not Responding

  • 1.  Users Not Responding

    Posted 04-01-2024 17:13

    We are currently experiencing a Genesys issue, where sometimes manual answer agents are getting calls without an answer button, and auto answer agents are receiving calls that go right into not responding and the call rolls to the next agent. 
    It appears this started around 8:30 AM and continues to happen. We have had over 100 interactions of this happening.

    I submitted a support ticket, but I wanted to ask if anyone else has been experiencing this?

    It doesn't appear to be a network issue, because everything else is working fine.


    #Routing(ACD/IVR)

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    Angelica Howard
    MidAmerican Energy Company
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  • 2.  RE: Users Not Responding

    Posted 04-01-2024 18:50

    Also happened to us. We are opening a ticket with our support as well. 



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    Pat Johnson
    Numerica Credit Union
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  • 3.  RE: Users Not Responding

    Posted 04-01-2024 21:51

    Thanks for letting me know. We have notified them, but they haven't responded yet. 



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    Angelica Howard
    MidAmerican Energy Company
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  • 4.  RE: Users Not Responding