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Utilizing the Scheduling Capability with WFM

  • 1.  Utilizing the Scheduling Capability with WFM

    GENESYS
    Posted 07-18-2024 14:25

    Scheduling with Workforce Management plays a large role in ensuring your organization will have the right resources available at the right time to meet customer demands effectively. It allows for a streamlined process where automations can be set to help with shift allocation, flexible work rules, and more! It even empowers agents to manage their scheduling and shift trade requests.

    Beyond offers the following courses on Scheduling:

    Genesys Cloud: WFM – Creating Schedules

    Genesys Cloud: WEM – Schedules for Agents

    Genesys Cloud: WEM – Adding your Schedule to External Calendars

    Genesys Cloud: WEM – Shift Trades for Agents

    Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Resource Management for WFM Support Roles learning path for more details. 

    #WorkforceManagement

    #Scheduels


    #GenesysCloud
    #Training

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    Melissa Talamonti-Clark
    Genesys - Employees
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