What does the browser Console Log show?
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
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Original Message:
Sent: 05-07-2025 10:10
From: Mike Mullins
Subject: Vague Error message
Jillard,
Thanks, for that information their headset is selected has they able to make and receive calls without issue. I will check their status and has they may be in a ready state in the que.
Regards,
Mike
Original Message:
Sent: 5/7/2025 9:09:00 AM
From: Samuel Jillard
Subject: RE: Vague Error message
Hi Mike,
Does the user have a phone selected? I have seen this error happen before due to this (Select a phone) or due to being a state other than Available.
Monitor, coach, and barge into live voice interactions
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 05-07-2025 07:58
From: Mike Mullins
Subject: Vague Error message
Trying to figure out the vague error message for one of my end users. They are unable to monitor calls from any browser; they have been giving all of the correct permission and even tried Admin permission but not luck. When I Iog on to the same machine with a test account with the same permission it works just fine. See screenshot for error message
#PlatformAdministration
#Security
#SystemAdministration
#Unsure/Other
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Mike Mullins
IT ADMIN
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