Good afternoon community,

I'm trying to debug an inbound call flow with flow execution history but have got an error message in data panel when playing the replay mode with this:
"Variable value data was not logged for this flow instance"

I'm using update data and participant data to define values to the variables but without success checking this with this tool. I already try with different language.

Any idea to check variable values?

best regards,

Good afternoon community,

I'm trying to debug an inbound call flow with flow execution history but have got an error message in data panel when playing the replay mode with this:
"Variable value data was not logged for this flow instance"

I'm using update data and participant data to define values to the variables but without success checking this with this tool. I already try with different language.

Any idea to check variable values?

best regards,

#ArchitectureandDesign
#Implementation
#Reporting/Analytics
#Routing(ACD/IVR)
#Telephony

------------------------------
Nuno Paulo
------------------------------

Flows do need to be republished if they have not been created or published after Execution Data was turned on.

If the republish does not work, there are multiple levels of logging that you can turn on for execution Data. There is a default level set as a baseline for all flows, then you can increase the level for individual flows.

• Base: understand high-level user journeys through Architect actions and navigated menus, errors, and events.
• Notes: optimize Architect flows using variable values (includes the Base level).
• Verbose Notes: access conversation content with communication values (includes the Notes level).
• All: troubleshoot through action input and output values (includes the Verbose Notes level).

The flow you are looking at may be set at Base, so you will need to change the level per the instructions found at:

https://help.mypurecloud.com/articles/manage-historical-execution-data/

You'll need the Permissions listed under Prerequisites at https://help.mypurecloud.com/articles/historical-execution-data-overview/

------------------------------
George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys

Original Message:
Sent: 11-07-2024 11:10
From: Nuno Paulo
Subject: Variable value data was not logged for this flow instance. Flow execution history

Good afternoon community,

I'm trying to debug an inbound call flow with flow execution history but have got an error message in data panel when playing the replay mode with this:
"Variable value data was not logged for this flow instance"

I'm using update data and participant data to define values to the variables but without success checking this with this tool. I already try with different language.

Any idea to check variable values?

best regards,

#ArchitectureandDesign
#Implementation
#Reporting/Analytics
#Routing(ACD/IVR)
#Telephony

------------------------------
Nuno Paulo
------------------------------

Hi Robert and George,

Thanks for the answers, updated the level, republished it and works fine now.

Have a nice weekend.

Flows do need to be republished if they have not been created or published after Execution Data was turned on.

If the republish does not work, there are multiple levels of logging that you can turn on for execution Data. There is a default level set as a baseline for all flows, then you can increase the level for individual flows.

• Base: understand high-level user journeys through Architect actions and navigated menus, errors, and events.
• Notes: optimize Architect flows using variable values (includes the Base level).
• Verbose Notes: access conversation content with communication values (includes the Notes level).
• All: troubleshoot through action input and output values (includes the Verbose Notes level).

The flow you are looking at may be set at Base, so you will need to change the level per the instructions found at:

https://help.mypurecloud.com/articles/manage-historical-execution-data/

You'll need the Permissions listed under Prerequisites at https://help.mypurecloud.com/articles/historical-execution-data-overview/

------------------------------
George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys

Original Message:
Sent: 11-07-2024 11:10
From: Nuno Paulo
Subject: Variable value data was not logged for this flow instance. Flow execution history

Good afternoon community,

I'm trying to debug an inbound call flow with flow execution history but have got an error message in data panel when playing the replay mode with this:
"Variable value data was not logged for this flow instance"

I'm using update data and participant data to define values to the variables but without success checking this with this tool. I already try with different language.

Any idea to check variable values?

best regards,

#ArchitectureandDesign
#Implementation
#Reporting/Analytics
#Routing(ACD/IVR)
#Telephony

------------------------------
Nuno Paulo
------------------------------