Cressida, thank you for responding to the post, as well! Would you also mind sending me a couple of good times to connect next week for about 30 minutes so we can meet and discuss? You can message me direct at robert.beasley@genesys.com
Hope you have a great weekend!
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Robert Beasley
Global Director, Strategic Solutions
Genesys
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Original Message:
Sent: 03-10-2023 11:47
From: Cressida Gioiella
Subject: Verint, NICE, Aspect (Alvaria), and/or Calabrio Workforce Management experience?
Happy Friday,
I have the following experience and would love to assist:
- 10 years experience with Verint
- 3 years experience with InContact however this was as a Manager for a team of new hired agents
- 1 year with Agyle Time now Playvox
- 6 months with Tymeshift
Thank you
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Cressida Gioiella
Massachusetts Mutual Life Insurance Company
Original Message:
Sent: 03-09-2023 09:33
From: Robert Beasley
Subject: Verint, NICE, Aspect (Alvaria), and/or Calabrio Workforce Management experience?
Good Morning WEM Community! If you are a Genesys Cloud Workforce Management user who has come to us from one of our Workforce Management competitors, I would love to talk with you and discuss your experience! Please respond to this thread if you are interested in connecting or feel free to message me directly at: robert.beasley@genesys.com
Thank you in advance for your time and I look forward to speaking with you!
#WorkforceManagement
#Forecasting
#Scheduling
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Robert Beasley
Global Director, Strategic Solutions
Genesys
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