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  • 1.  View the logged-in users' and total in Genesys Cloud in real-time.

    Posted 01-07-2025 16:19

    Hello, guys in the Genesys Community,

    I hope everyone is doing well.

    I'm looking for a way to see the current presence of the logged-in users and their total in Genesys Cloud in real-time. specifically, I'd like to:

    1. See the total count of users logged into the system at any given moment.
    2. list of the users at least their full name or users' name.

    Is there a built-in tool, dashboard, or specific area in Genesys Cloud where this information can be easily accessed? any guidance or suggestions would be greatly appreciated.

    Thanks.


    #API/Integrations
    #Reporting/Analytics

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    Mazin Yousif Elhadi Yousif
    NA
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  • 2.  RE: View the logged-in users' and total in Genesys Cloud in real-time.

    Posted 01-08-2025 05:12

    Hi,

    We are using BrightMetrics : https://appfoundry.mypurecloud.com/filter/genesyscloud/listing/f3c7009f-2410-40be-91f8-ec72eac53931



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    Lionel Florence
    Directeur UDJ
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  • 3.  RE: View the logged-in users' and total in Genesys Cloud in real-time.

    Posted 01-08-2025 08:52

    Hello Mazin, 

    As Lionel said BrightMetrics is an awesome tool! I have also heard some customers using the built in dashboards as an alternative. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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