Genesys Engage on-premises

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  • 1.  VIP Setting configuration

    Posted 08-15-2024 04:57
    Hi,
    I am in the process of deploying SIP to a client and encountering an issue with the SIP VIP configuration. When I configure the SIP settings to use the VIP, it shows as "Service Unavailable" upon startup. Conversely, it functions correctly when I use the host IP where it is installed.
    I have completed all the necessary configurations, including creating the scripts and the task for VIP_DOWN, and have ensured all parameters in the SIP TServer are set correctly. Despite this, I am still facing difficulties.
    Could anyone please provide guidance on what might be missing or suggest potential solutions to resolve this issue?
    Thank you.

    #SIP/VolP

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    Hamza Shakeel
    C Square Consulting PVT Ltd
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