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  • 1.  Visibility of private dashboard in the dashboard summary page

    Posted 15 days ago

    Hi! I'm working a global product specialist, so in some areas of Geneyss Cloud I would prefer to have better visibility than my country users. As a person responsible for Analytics and QM topics, I would like to be able to see all dashboards, even private ones from other users. Is there a way to configure permissions is such way?

    Plus I would also like to be able to export information with the dashboard titel, owner, when it was created, when it was last edited and if it's public/private/shared. This will help me to have a better control on how many dashboards each country created. 

    #Reporting/Analytics #dashboards


    #Reporting/Analytics

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    Ekaterina (Kate) Kononova
    Product Development | Data, Analytics & Quality Management
    Sweden
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  • 2.  RE: Visibility of private dashboard in the dashboard summary page
    Best Answer

    Posted 15 days ago

    Hi Ekaterina,

    If you configure the permissions correctly, you should be able to see all dashboards including private ones within the Dashboard Owners tab: Performance dashboard owners 

    • For an admin to view or delete the dashboards owned by users in their respective divisions:
      • Analytics > Dashboard Configurations > Delete Active
      • Analytics > Dashboard Configurations > Delete Inactive
      • Analytics > Dashboard Configurations > View Private
      • Directory>user>view division access

    There is no way of exporting them, but I did find an idea on the ideas portal: https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1132



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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