Hi together,

we would expect (and I think it has worked this way before) that recorded voicemails will be send to the configured "Group Email" address. 

The option "Email Notification" is just sending emails with voicemail attachments to every group member, which is spreading/duplicating the same information and makes it hard to manage if this content has been reviewed. This option is working, but even when this option is enabled, it's not sending an email to the configured group email address.

I also tried to check the "Default Voicemail Flow". At the "Startup Task" after the decission Voicemail.EntityType != "queue" I could also quere for entity type "group", but I couldn't figure where how to set the group email address as the "TO" header of the voicemail.
The group address I could get by API, that's not the problem.

Do you have any ideas?

BR, Robert

#VoiceMail #Groups #Email

Hi Robert,

Checking the resource centre it appears that when the VM notification is enabled the behavior you are experiencing is expected: Enable voicemail and notifications

I am unaware of another way of configuring this, so hopefully someone else in the community can help you further.

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Original Message:
Sent: 01-20-2025 07:00
From: Robert Herms
Subject: Voicemail Notification to Group Email Address

Hi together,

we would expect (and I think it has worked this way before) that recorded voicemails will be send to the configured "Group Email" address. 

The option "Email Notification" is just sending emails with voicemail attachments to every group member, which is spreading/duplicating the same information and makes it hard to manage if this content has been reviewed. This option is working, but even when this option is enabled, it's not sending an email to the configured group email address.

I also tried to check the "Default Voicemail Flow". At the "Startup Task" after the decission Voicemail.EntityType != "queue" I could also quere for entity type "group", but I couldn't figure where how to set the group email address as the "TO" header of the voicemail.
The group address I could get by API, that's not the problem.

Do you have any ideas?

BR, Robert

#VoiceMail #Groups #Email

#Telephony
#Unsure/Other

------------------------------
Robert Herms
Hotelplan AG
------------------------------

Hi together,

we would expect (and I think it has worked this way before) that recorded voicemails will be send to the configured "Group Email" address. 

The option "Email Notification" is just sending emails with voicemail attachments to every group member, which is spreading/duplicating the same information and makes it hard to manage if this content has been reviewed. This option is working, but even when this option is enabled, it's not sending an email to the configured group email address.

I also tried to check the "Default Voicemail Flow". At the "Startup Task" after the decission Voicemail.EntityType != "queue" I could also quere for entity type "group", but I couldn't figure where how to set the group email address as the "TO" header of the voicemail.
The group address I could get by API, that's not the problem.

Do you have any ideas?

BR, Robert

#VoiceMail #Groups #Email

Hi Robert, my team is currently working on this feature. Kindly vote on this Aha idea to stay updated on our progress. We plan to complete this in the coming months. 

Thanks,

------------------------------
Vishwa Mudigonda
Staff Product Manager for UCC
Genesys 
------------------------------

Hi together,

we would expect (and I think it has worked this way before) that recorded voicemails will be send to the configured "Group Email" address. 

The option "Email Notification" is just sending emails with voicemail attachments to every group member, which is spreading/duplicating the same information and makes it hard to manage if this content has been reviewed. This option is working, but even when this option is enabled, it's not sending an email to the configured group email address.

I also tried to check the "Default Voicemail Flow". At the "Startup Task" after the decission Voicemail.EntityType != "queue" I could also quere for entity type "group", but I couldn't figure where how to set the group email address as the "TO" header of the voicemail.
The group address I could get by API, that's not the problem.

Do you have any ideas?

BR, Robert

#VoiceMail #Groups #Email

Hi together,

we would expect (and I think it has worked this way before) that recorded voicemails will be send to the configured "Group Email" address. 

The option "Email Notification" is just sending emails with voicemail attachments to every group member, which is spreading/duplicating the same information and makes it hard to manage if this content has been reviewed. This option is working, but even when this option is enabled, it's not sending an email to the configured group email address.

I also tried to check the "Default Voicemail Flow". At the "Startup Task" after the decission Voicemail.EntityType != "queue" I could also quere for entity type "group", but I couldn't figure where how to set the group email address as the "TO" header of the voicemail.
The group address I could get by API, that's not the problem.

Do you have any ideas?

BR, Robert

#VoiceMail #Groups #Email

Hi Robert,
I see a workaround for that problem:

• create a user with the group email address. As long that user does not login it creates no costs.
• create a second group with only that user as member
• configure an overflow in your first group to the second group
• activate voicemail there

Downside: You need a DID for the second group.

Hi together,

we would expect (and I think it has worked this way before) that recorded voicemails will be send to the configured "Group Email" address. 

The option "Email Notification" is just sending emails with voicemail attachments to every group member, which is spreading/duplicating the same information and makes it hard to manage if this content has been reviewed. This option is working, but even when this option is enabled, it's not sending an email to the configured group email address.

I also tried to check the "Default Voicemail Flow". At the "Startup Task" after the decission Voicemail.EntityType != "queue" I could also quere for entity type "group", but I couldn't figure where how to set the group email address as the "TO" header of the voicemail.
The group address I could get by API, that's not the problem.

Do you have any ideas?

BR, Robert

#VoiceMail #Groups #Email