Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Voicemail received is showing up in call history the next day.

    Posted 12-10-2024 11:36

    Business is reporting VM they received is showing up in call history the next day but not the day they are received. Is that by design, I was under the impression it did not show up in call history admittedly because the agent was away so it is not seen as them getting a actual call. 


    #Unsure/Other


  • 2.  RE: Voicemail received is showing up in call history the next day.

    Posted 12-11-2024 09:37
    Edited by Jason Tran 12-11-2024 10:26

    I did some testing and it appears the call history for the voicemail shows up after the browser is refresh. Is this by design? 




Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources