Genesys Cloud - Main

Β View Only

Discussion Thread View
  • 1.  We Need Your Feedback: Help Shape the Future of Architect Navigation!

    Posted 16 days ago
    Edited by Amelie Wisniak 16 days ago

    πŸš€ Calling Architect users! We're conducting an exciting research study to improve navigation in Architect, and we need your input! Your feedback will help us design a more intuitive and user-friendly navigation experience.

    🌟 Why Participate?
    By joining this study, you'll:

    • Shape the future of Architect: Your feedback directly influences navigation improvements.
    • Preview potential improvements: Be among the first to see and influence new designs.
    • Receive a special thank-you gift:
      • πŸ’³ $20 USD e-gift card
      • 🎁 Swag
      • ❀️ Charity donation
      • ⭐ 20 GCAP Points

    (Rewards will be delivered within 1–2 weeks after completing the study.)

    πŸ“… How to Participate

    • Complete the test: Follow this link to access the session.
    • What you'll do: Share your thoughts on two proposed navigation designs by completing tasks and answering questions.
    • πŸ“Œ Eligibility requirements:
      • You should be an active Architect user with experience in designing flows.
      • Finish all tasks and questions.
      • Ensure your screen recordings and audio are clear.
      • Engage fully-your insights matter!

    🎯 Pro tip: Know someone in your company who uses Architect? Share this study with them to help us gather diverse feedback!

    ❓ Need Help?
    If you encounter issues or have questions, contact:

    Thank you for helping us create a seamless navigation experience in Architect! 🌟


    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)
    #Roadmap/NewFeatures

    ------------------------------
    Amelie Wisniak
    Principal Product Manager, Self Service Orchestration
    ------------------------------



  • 2.  RE: We Need Your Feedback: Help Shape the Future of Architect Navigation!

    Posted 15 days ago

    I really like the last design, where it mimics a lot of the UI/navigation design cues of Visual Studio Code.  I really hope that one "wins".



    ------------------------------
    Paul McGurn
    Manager, Telecom & DevOps
    GoTo
    ------------------------------



  • 3.  RE: We Need Your Feedback: Help Shape the Future of Architect Navigation!

    Posted 15 days ago

    I agree.  The first looked something out of the 80's with Windows 3.0 or the original monochrome Mac UI.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 4.  RE: We Need Your Feedback: Help Shape the Future of Architect Navigation!

    Posted 15 days ago

    I'll go through this later.  But I hope Genesys haven't skewed this in favour of something they've already got as a preferred layout ;)



    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 5.  RE: We Need Your Feedback: Help Shape the Future of Architect Navigation!

    Posted 15 days ago

    I believe it showed the two options in different order for different people, which makes sense from a research perspective. But looks like first and second design is going to be different for people.

    I liked the one with the icons on the left, just made more sense, pity they didn't show a dark mode..



    ------------------------------
    Anton Vroon
    ------------------------------



  • 6.  RE: We Need Your Feedback: Help Shape the Future of Architect Navigation!

    Posted 15 days ago

    Same for me.  I really did not like the tabbed one.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 7.  RE: We Need Your Feedback: Help Shape the Future of Architect Navigation!

    Posted 15 days ago

    I appreciate the new GUI design, as it makes space utilization more efficient. The introduction of the Build, Manage, and Optimize tabs is a well-thought-out approach.



    ------------------------------
    Santhosh Koroth
    ------------------------------



  • 8.  RE: We Need Your Feedback: Help Shape the Future of Architect Navigation!

    Posted 12 days ago

    Thanks for asking the users about the new UI.



    ------------------------------
    Christoph Domaschke
    Leiter Service Center (Cronbank)
    ------------------------------



  • 9.  RE: We Need Your Feedback: Help Shape the Future of Architect Navigation!

    Posted 3 days ago

    Thank you to everyone who has taken the time to participate in the study so far!

    We will be leaving the study open until the end of the week so if you would like to give your feedback you have until then to do so.



    ------------------------------
    Colin Finnegan
    Senior User Experience Designer
    ------------------------------



  • 10.  RE: We Need Your Feedback: Help Shape the Future of Architect Navigation!

    Posted 3 days ago

    It's nice that Genesys gives the opportunity to donate the reward. I really appreciate this.



    ------------------------------
    Christoph Domaschke
    Leiter Service Center (Cronbank)
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources