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Web Messaging - Step-up authentication during conversation

  • 1.  Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 06-27-2024 02:57
    Hello everyone,
     
    We are happy to announce the BETA program for Step-up authentication for Web Messaging. (see corresponding DXWMM-I-17 Idea here)
    The feature allows End-Users to sign in and authenticate with the brand mid-way through the messaging conversation and continue the session.
    If you are interested, please sign up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!
    After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.
    Thanks for your patience and interest!

    #BetaAnnouncement

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    David Kempl
    Genesys - Employees
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  • 2.  RE: Web Messaging - Step-up authentication during conversation

    Posted 07-03-2024 15:39

    Hi David

    I'm keen on this Beta but can you please give us some info on how this is enabled/configured and how the end-user experience will look?



    ------------------------------
    Vaun McCarthy
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    Original Message


  • 3.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 07-05-2024 04:20
    Edited by David Kempl 07-05-2024 04:49

    Hi Vaun,

    • Once the feature is available in your Org, this can be enabled in the Messenger Configuration in the Admin console.
    • In the Messenger widget header, the user will easily access the sign-in function but also can authenticate on the website.The sign-in event will be added to the transcript.


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      David Kempl
      Genesys - Employees
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      -------------------------------------------


  • 4.  RE: Web Messaging - Step-up authentication during conversation

    Posted 07-06-2024 18:13

    Thanks David, so I assume this means the "default" is anonymous?



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    Vaun McCarthy
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    Original Message


  • 5.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 07-07-2024 04:54

    Correct. 

    The session starts as a 'guest' session and the user can authenticate at any point during the conversation and stay in context. 



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    David Kempl
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Web Messaging - Step-up authentication during conversation

    Posted 07-08-2024 05:31

    Hello David,

    any news about the availability of this beta? We subscribed to it but seems it is not enabled, yet, on our org.

    Thanks!



    ------------------------------
    Giuliano Ferri
    Indra Italia spa
    ------------------------------

    Original Message


  • 7.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 07-08-2024 05:44

    Hi Giuliano,

    Thanks for the subscription!  We are in the preparation phase.

    These are the BETA period target dates, also highlighted on the form header:

    • Beta Registration Period: Jun 27, 2024 - July 30, 2024
    • Beta Start Date: July 15, 2024 (subject to change) 
    • Beta End Date: Aug 15, 2024 (subject to change)

    The Start and End dates are most likely to shift with one or two weeks.

    Best Regards,

     



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------

    Original Message


  • 8.  RE: Web Messaging - Step-up authentication during conversation

    Posted 07-08-2024 12:59

    Hi David,

    To confirm here: Is the authentication "step-up" able to be initiated while the customer is in conversation with the Bot? Or, does the customer have to be connected to an agent?



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    Peter Stoltenberg
    TTEC Digital
    ------------------------------

    Original Message


  • 9.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 07-09-2024 04:22

    Hi Peter,

    The customer can sign in during the conversation regardless of whom is on the other side, Bot or Agent.



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------

    Original Message


  • 10.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 07-09-2024 04:26

    Hi Everyone,

    The BETA target dates have changed!

    The dates are:

    • Beta Registration Period: Jun 27, 2024 - July 30, 2024
    • Beta Start Date: July 29, 2024 
    • Beta End Date: Aug 29, 2024



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------

    Original Message


  • 11.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 07-30-2024 08:37

    We have to postpone the BETA release. 

    We'll announce the new timing once we have solid dates.

    Best Regards,

    David



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------

    Original Message


  • 12.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 08-12-2024 15:52

    It appears this Beta is now taking requests. It is on the Beta HQ page.



    ------------------------------
    Phil Koch
    Genesys - Employees
    ------------------------------

    Original Message


  • 13.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 08-13-2024 06:45

    Hi Everyone,

    We are closing the registration for this BETA.

    Thanks for all the form submissions! 

     We will enable the feature on the Org in the following days.



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------

    Original Message


  • 14.  RE: Web Messaging - Step-up authentication during conversation

    Posted 08-15-2024 02:07

    Do you have technical documentation about the step-up process, APIs and such for us who are not using the genesys widget ?



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    Marko Siira
    OP Financial Group
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    Original Message


  • 15.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 08-15-2024 02:45

    We are publishing documentation in the Developer Center and Help Center in the upcoming days. 

    The release and the Beta enablement take some time considering the summer period.

    We will share the links once they are available.



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    David Kempl
    Genesys - Employees
    ------------------------------

    Original Message


  • 16.  RE: Web Messaging - Step-up authentication during conversation

    Posted 08-26-2024 07:37

    So it seems like you published documentation only to SDK level and not detailed APIs or flows how step-up process actually work ? Now as we are not using messanger or messanger SDK what do you have for us in terms of documentation? When customer logins to our brands web site what sort of a request we need to create and where should we send it? 



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    Marko Siira
    OP Financial Group
    ------------------------------

    Original Message


  • 17.  RE: Web Messaging - Step-up authentication during conversation

    Posted 08-30-2024 10:07

    we would like to register for this Beta program, how can we do it ? i tried to fille the Web Messaging - Step-up authentication - Beta Sign-up Form but i get the message the form is closed, Please assist. 



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    Karthik Ageer
    Computer Generated Solutions, Inc.
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    Original Message


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