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  • 1.  Web Messenger Content Search Results Duplication

    Posted 01-30-2023 13:59
    Hello,

    I'm wondering what is the cause of content search results for Web Messenger show duplicated results? i.e. One chat conversation between customer and agent but multiple search results are returned with all the same data (date, time, conversation ID), with the exception of transcript ID which is unique for each of of the results.
    #QualityManagement

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    Abiramraj Selvaratnam
    O2E Brands Inc
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  • 2.  RE: Web Messenger Content Search Results Duplication

    GENESYS
    Posted 04-28-2023 12:40

    Did you contact Support to have them look into what you are experiencing?



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
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    Original Message


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