Hi Matthew,
The explanation from the resource centre shows that the yellow triangle: Pending delivery. The end user receives the message when they return to online.
Messaging errors and explanations
So when the customer reconnects, they should receive the message
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 12-11-2024 10:50
From: Matthew Aubin
Subject: Web Messenger Yellow Triangle Undelivered Message
Hello,
Our organization went live with Web Messenger on 12/5 and since then I've been hearing feedback about some messages not being sent to the customer and they get a yellow triangle. After a few days of investigating, this occurs when a customer leaves our website and leaves the chat open. This does not appear to be an issue with Genesys or our website. I wanted to reach out to see if any other orgs experience this and how they handle this situation?
Thank you,
#DigitalChannels
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Matthew Aubin
Product Manager
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