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  • 1.  web WebRTC multiple popup for salesforce integration

    Posted 10-04-2022 21:36
      |   view attached

    I have  a call center using the salesforce integration and seem that few of the agents will occasionally have more then 1 WebTRC popup , and have 1 time it went up to 5 pop up . not sure how I can troubleshoot or work on this issue . never seen this before



    multiple WebRTC

    #Omni-ChannelDesktop/UserInterface
    #SIP/VolP
    #Telephony

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    Alex Goh
    Intel de Costa Rica
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  • 2.  RE: web WebRTC multiple popup for salesforce integration

    Posted 10-06-2022 13:49
    Are you popping into a new tab to a new window?  If the later, you can expect to see this.  Also, are you using any add-ins to isolate browser tab sessions?  That can also cause this.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: web WebRTC multiple popup for salesforce integration

    Posted 10-06-2022 20:10
    Do your reps need to refresh the full Salesforce website while on calls? If not, just disable the popup (at a per-rep level, in their user settings). If folks are refreshing, but only to update info within Salesforce - get them using the little down-arrow to refresh certain records in SF... then disable the popup.

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    Brad Murlin
    Zillow, Inc.
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