Anyone having issues were an Agent logs into Genesys cloud in the morning, and the WebRTC phone is de-selected, and they cannot Select a phone until they log back out of Genesys shut the App down and restart the desktop app?  It only appears to be happening with users that are using the Desk-top app.  Chrome seems fine.

Thanks much!

Anyone having issues were an Agent logs into Genesys cloud in the morning, and the WebRTC phone is de-selected, and they cannot Select a phone until they log back out of Genesys shut the App down and restart the desktop app?  It only appears to be happening with users that are using the Desk-top app.  Chrome seems fine.

Thanks much!

Anyone having issues were an Agent logs into Genesys cloud in the morning, and the WebRTC phone is de-selected, and they cannot Select a phone until they log back out of Genesys shut the App down and restart the desktop app?  It only appears to be happening with users that are using the Desk-top app.  Chrome seems fine.

Thanks much!

That certainly does seem weird. Initially I was thinking that this might be caused by the the Chromium browsers putting the tabs to sleep but it looks like this might also be affecting agents who are using the desktop application. I'm going to keep any eye on if we are seeing any other reports of this internally. If you do open up a case, please let us know if you come across any other information.

Anyone having issues were an Agent logs into Genesys cloud in the morning, and the WebRTC phone is de-selected, and they cannot Select a phone until they log back out of Genesys shut the App down and restart the desktop app?  It only appears to be happening with users that are using the Desk-top app.  Chrome seems fine.

Thanks much!

Anyone having issues were an Agent logs into Genesys cloud in the morning, and the WebRTC phone is de-selected, and they cannot Select a phone until they log back out of Genesys shut the App down and restart the desktop app?  It only appears to be happening with users that are using the Desk-top app.  Chrome seems fine.

Thanks much!

#Telephony

------------------------------
Jeff Lehmann
CCS Medical, Inc.
------------------------------

Similar issues in the last week that subsided a little bit yesterday.  One of the things we noticed is that when they attempt to select their phone in the UI, they are presented with a string of characters (something along the lines of 78bee6c2269721z+orgspan.com) instead of their normally named phone.  Most users have rebooted and are able to get in afterwards.  Mix of Chrome/FF/App

------------------------------
Layne 

Original Message:
Sent: 09-09-2024 14:15
From: Jeff Lehmann
Subject: WebRTC phone is de-selected at login

Anyone having issues were an Agent logs into Genesys cloud in the morning, and the WebRTC phone is de-selected, and they cannot Select a phone until they log back out of Genesys shut the App down and restart the desktop app?  It only appears to be happening with users that are using the Desk-top app.  Chrome seems fine.

Thanks much!

#Telephony

------------------------------
Jeff Lehmann
CCS Medical, Inc.
------------------------------

Was there a solution for this? I know this post is about 3 months old, but all this just started happening to one of my customers this week.

Similar issues in the last week that subsided a little bit yesterday.  One of the things we noticed is that when they attempt to select their phone in the UI, they are presented with a string of characters (something along the lines of 78bee6c2269721z+orgspan.com) instead of their normally named phone.  Most users have rebooted and are able to get in afterwards.  Mix of Chrome/FF/App

------------------------------
Layne 

Original Message:
Sent: 09-09-2024 14:15
From: Jeff Lehmann
Subject: WebRTC phone is de-selected at login

Anyone having issues were an Agent logs into Genesys cloud in the morning, and the WebRTC phone is de-selected, and they cannot Select a phone until they log back out of Genesys shut the App down and restart the desktop app?  It only appears to be happening with users that are using the Desk-top app.  Chrome seems fine.

Thanks much!

#Telephony

------------------------------
Jeff Lehmann
CCS Medical, Inc.
------------------------------

We have encountered the same the past few weeks. This morning, it happened to me after I selected to update the "app" pop up. We however are not on a app, but use the Genesys Cloud web version 

Was there a solution for this? I know this post is about 3 months old, but all this just started happening to one of my customers this week.

Similar issues in the last week that subsided a little bit yesterday.  One of the things we noticed is that when they attempt to select their phone in the UI, they are presented with a string of characters (something along the lines of 78bee6c2269721z+orgspan.com) instead of their normally named phone.  Most users have rebooted and are able to get in afterwards.  Mix of Chrome/FF/App

------------------------------
Layne 

Original Message:
Sent: 09-09-2024 14:15
From: Jeff Lehmann
Subject: WebRTC phone is de-selected at login

Anyone having issues were an Agent logs into Genesys cloud in the morning, and the WebRTC phone is de-selected, and they cannot Select a phone until they log back out of Genesys shut the App down and restart the desktop app?  It only appears to be happening with users that are using the Desk-top app.  Chrome seems fine.

Thanks much!

#Telephony

------------------------------
Jeff Lehmann
CCS Medical, Inc.
------------------------------