It is often said that great EX is the foundation of any great CX. Did you know that a positive employee experience (EX) directly impacts your business? In a recent study, it was found that there is an 18% increase of productivity and a 10% increase in customer loyalty and engagements with positive EX.  

Genesys WEM can help you achieve happy, productive, engaged employees to drive better customer experiences (CX). You can also use Genesys native AI in WEM with our Speech and Text Analytics and Forecasting capabilities!

To learn more, you can watch 8 free videos from the Genesys Level Up series on AI-powered WEM. You can also explore all of the WEM Beyond courses through the WEM and EX Learning Paths.  

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