Hi,

I wanted to check if there is a possibility to make an API call towards a short/long term forecast in order to fetch prognosis not for a entire week but just i.e. for the next 30 mins. 

I checked the WFM Forecast API and was able to obtain a forecast for the Calls Offered planning group but only on a weekly basis:

{
  "result": {
    "planningGroups": [
      {
        "planningGroupId": "271b7dea-5a87-4bb3-96d0-c38aca511fb2",
        "offeredPerDay": [
          2.4753169109489064,
          1.2376584554744532,
          7.42595073284672,
          2.4753169109489064,
          0.0,
          0.0,
          0.0,
          2.4753170555850716
        ],
        "averageHandleTimeSecondsPerDay": [
          0.0,
          1157.0910381541435,
          976.2955634425584,
          1157.0910381541435,
          0.0,
          0.0,
          0.0,
          0.0
        ]
      }
    ],
    "referenceStartDate": "2025-04-28",
    "weekCount": 1
  }
}

Is there any option to achieve something similar but for example on hourly basis?

Many thanks!

BR,

Mat

Hello Mateusz,

I'm not seeing anything else on our end that would allow you to break that down further via API. You may need to submit a feature request to the Product Ideas Lab for a more granular breakdown. I've also moved your post to the Workforce Engagement Management to see if they have any further insights.

{  "result": {    "planningGroups": [      {        "planningGroupId": "271b7dea-5a87-4bb3-96d0-c38aca511fb2",        "offeredPerDay": [          2.4753169109489064,          1.2376584554744532,          7.42595073284672,          2.4753169109489064,          0.0,          0.0,          0.0,          2.4753170555850716        ],        "averageHandleTimeSecondsPerDay": [          0.0,          1157.0910381541435,          976.2955634425584,          1157.0910381541435,          0.0,          0.0,          0.0,          0.0        ]      }    ],    "referenceStartDate": "2025-04-28",    "weekCount": 1  }}