The Time-off capability of WFM allows you to set rules and automate processes to manage overtime, time-off approvals, and trades so schedule updates run smoothly and don't affect budgets or productivity. There is even an app called Genesys Tempo™ which allows employees to view schedules, submit time-off requests and manage their own time from their smartphones.

To learn more about time-off management capabilities, Beyond offers a range of courses listed below. These live in our Resource Management Learning Path, which is located on the Beyond website.

Genesys Cloud: WEM – Time-Off Management

Genesys Cloud: WEM – Time Off for Agents

Genesys Cloud: WEM – Shift Trades for Agents

Genesys Cloud: WEM – Using Genesys Tempo Mobile Application

If you're interested in learning more about WFM, please reply to this post and an expert will point you in the right direction. If you are interested in getting started with a Beyond subscription, Click here!

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#tempo

#WorkforceManagement

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#GenesysCloud
#Training

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Melissa Talamonti-Clark
Genesys - Employees
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