Hi Community,

we are looking for some help/feedback on monthly scheduled hours.

If you schedule based on monthly hours in your business/region, how do you set the min/max hours?

would you mind advising if you:

• have one set of values that are applied to all months, regardless of whether the month has 28, 30 or 31 days.

• configure explicit values for each calendar month.

and is this a business/union/work council agreement or local employment regulation?

please add your comments/use case below and feel free to take a look at or add them to the idea as well WEM-I-90

thanks, 

Paul

@Shirley Harbers can you help Paul with your process for the Monthly hours?

Hi Community,

we are looking for some help/feedback on monthly scheduled hours.

If you schedule based on monthly hours in your business/region, how do you set the min/max hours?

would you mind advising if you:

• have one set of values that are applied to all months, regardless of whether the month has 28, 30 or 31 days.

• configure explicit values for each calendar month.

and is this a business/union/work council agreement or local employment regulation?

please add your comments/use case below and feel free to take a look at or add them to the idea as well WEM-I-90

thanks, 

Paul

Hi Paul - glad to help in any way I can. We don't have min/max hours - at the end of the month I download the agent status report and do the math.  The TL's are responsible for maintaining min/max.  When I am doing the schedules - I have shifts and configure from there i.e. 7.5/8/9.5 etc and then roll it all up at the end of the month.  Let me know if this answers or if I am misunderstanding you.

@Shirley Harbers can you help Paul with your process for the Monthly hours?

Hi Community,

we are looking for some help/feedback on monthly scheduled hours.

If you schedule based on monthly hours in your business/region, how do you set the min/max hours?

would you mind advising if you:

• have one set of values that are applied to all months, regardless of whether the month has 28, 30 or 31 days.

• configure explicit values for each calendar month.

and is this a business/union/work council agreement or local employment regulation?

please add your comments/use case below and feel free to take a look at or add them to the idea as well WEM-I-90

thanks, 

Paul

Hi paul - I saw your messageand for the life of me don't know how to respond to it online?  have not used it very often.  I open and say view but there is no "reply" in it. 

Shirley

Hi Paul - glad to help in any way I can. We don't have min/max hours - at the end of the month I download the agent status report and do the math.  The TL's are responsible for maintaining min/max.  When I am doing the schedules - I have shifts and configure from there i.e. 7.5/8/9.5 etc and then roll it all up at the end of the month.  Let me know if this answers or if I am misunderstanding you.

@Shirley Harbers can you help Paul with your process for the Monthly hours?

Hi Community,

we are looking for some help/feedback on monthly scheduled hours.

If you schedule based on monthly hours in your business/region, how do you set the min/max hours?

would you mind advising if you:

• have one set of values that are applied to all months, regardless of whether the month has 28, 30 or 31 days.

• configure explicit values for each calendar month.

and is this a business/union/work council agreement or local employment regulation?

please add your comments/use case below and feel free to take a look at or add them to the idea as well WEM-I-90

thanks, 

Paul