I try to find the best way to initiate an email to our Genesys support team when one of our flows hits and error and then ends up in the Event Handling. This to notify us that an error has occurred and we need to look at what has happened to trigger that error.

Has anyone put something in place to do the same and what is the best approach for this.

https://help.mypurecloud.com/articles/example-of-an-email-from-an-operational-console-event/
Operational events are listed here: https://developer.genesys.cloud/platform/operational-event-catalog/
ARCHITECT-0002 is when a flow goes into event handling

I try to find the best way to initiate an email to our Genesys support team when one of our flows hits and error and then ends up in the Event Handling. This to notify us that an error has occurred and we need to look at what has happened to trigger that error.

Has anyone put something in place to do the same and what is the best approach for this.

I try to find the best way to initiate an email to our Genesys support team when one of our flows hits and error and then ends up in the Event Handling. This to notify us that an error has occurred and we need to look at what has happened to trigger that error.

Has anyone put something in place to do the same and what is the best approach for this.

I use a dataaction with /api/v2/flows/executions to start a workflow for emailing event-alerts to certain people. If the recipient is a group-e-mail-address, then I create this as a user in Genesys.

I try to find the best way to initiate an email to our Genesys support team when one of our flows hits and error and then ends up in the Event Handling. This to notify us that an error has occurred and we need to look at what has happened to trigger that error.

Has anyone put something in place to do the same and what is the best approach for this.

Christoph, I am interested in learning more about your solution. If possible and willing, please share any additional details, particularly more about the data action leveraged in this use case and the create user method.   

I use a dataaction with /api/v2/flows/executions to start a workflow for emailing event-alerts to certain people. If the recipient is a group-e-mail-address, then I create this as a user in Genesys.

I try to find the best way to initiate an email to our Genesys support team when one of our flows hits and error and then ends up in the Event Handling. This to notify us that an error has occurred and we need to look at what has happened to trigger that error.

Has anyone put something in place to do the same and what is the best approach for this.

Hi Christy,

I will try my best. If you have specific questions about deeper details feel free to ask.

Create a Data Action with API  POST /api/v2/flows/executions:

In the workflow there is an action "Send Notification"

Thats all. :-)

Christoph, I am interested in learning more about your solution. If possible and willing, please share any additional details, particularly more about the data action leveraged in this use case and the create user method.   

I use a dataaction with /api/v2/flows/executions to start a workflow for emailing event-alerts to certain people. If the recipient is a group-e-mail-address, then I create this as a user in Genesys.

I try to find the best way to initiate an email to our Genesys support team when one of our flows hits and error and then ends up in the Event Handling. This to notify us that an error has occurred and we need to look at what has happened to trigger that error.

Has anyone put something in place to do the same and what is the best approach for this.

Hi Christy,

I will try my best. If you have specific questions about deeper details feel free to ask.

Create a Data Action with API  POST /api/v2/flows/executions:

In the workflow there is an action "Send Notification"

Thats all. :-)

Christoph, I am interested in learning more about your solution. If possible and willing, please share any additional details, particularly more about the data action leveraged in this use case and the create user method.   

I use a dataaction with /api/v2/flows/executions to start a workflow for emailing event-alerts to certain people. If the recipient is a group-e-mail-address, then I create this as a user in Genesys.

I try to find the best way to initiate an email to our Genesys support team when one of our flows hits and error and then ends up in the Event Handling. This to notify us that an error has occurred and we need to look at what has happened to trigger that error.

Has anyone put something in place to do the same and what is the best approach for this.