Workforce Engagement Management

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  • 1.  What is the impact to reporting when an evaluation score is changed?

    Posted 12-15-2024 19:04

    What is the impact to reporting when a score is changed on an evaluation that had already been completed? Does the updated score override the original score within reporting or would reporting reflect both scores (i.e. one redacted score and one completed score)? 

    The related use case is in instances in which the evaluator submits an evaluation and then immediately realizes they made a mistake. Or in the case where a score is changed based on a dispute. 


    #QualityManagement

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    Kianna Thompson
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  • 2.  RE: What is the impact to reporting when an evaluation score is changed?
    Best Answer

    Posted 12-31-2024 19:53

    Evaluation scores can be changed for up to 45 days after submission, so yes, a change in the score would change the reporting when that evaluation score changes.  I don't believe the original score is exposed in any fashion.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: What is the impact to reporting when an evaluation score is changed?

    Posted 01-02-2025 16:34

    Kianna,

    This comes down to the settings on the form itself.  With "Revisions On" then there are 2 reported scores in the evaluation detail reports: 1 completed and 1 retracted.  With "Revisions Off" then there is a single reported score; the changes will override the previous score.



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    Shelby Cronk
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  • 4.  RE: What is the impact to reporting when an evaluation score is changed?

    Posted 01-05-2025 20:00

    Thank you so very much for your response. 



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    Kianna Thompson
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