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  • 1.  WhatsApp campaign (outboud)

    Posted 02-07-2025 09:16

    I want to create a WhatsApp digital campaign (outgoing) to send messages, but in the configuration type option I only have enabled the mail and sms options. I have currently integrated a WhatsApp account 

    what am I missing? 


    #Outbound

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    Breydi Vasquez Pacheco
    unkwon
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  • 2.  RE: WhatsApp campaign (outboud)
    Best Answer

    Posted 02-07-2025 10:11

    Hello Breydi, 

    This feature still looks like its being developed. https://genesyscloud.ideas.aha.io/ideas/DIG-I-1171

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: WhatsApp campaign (outboud)

    Posted 02-07-2025 14:02

    Thank you Cameron for your response. 



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    Breydi Vasquez Pacheco
    unkwon
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