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  • 1.  WhatsApp Integration - Voice Calls

    Posted 09-06-2024 13:43

    Does the Genesys WhatsApp Integration support voice calls from a WhatsApp user to a Genesys WhatsApp Business Integration? The only Genesys documentation I found references messaging. WhatsApp documents state they support voice from their user to a WhatsApp desktop app - no mention of 3rd party (Genesys) integration.


    #API/Integrations

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    Mark Kastner
    Gate 1 Travel
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  • 2.  RE: WhatsApp Integration - Voice Calls
    Best Answer

    GENESYS
    Posted 09-06-2024 14:06

    Hello Mark, 

    This is not a feature we have in Genesys Cloud and looking into our ideas portal its under "Will not implement" https://genesyscloud.ideas.aha.io/ideas/DIG-I-552. This is because Whatsapp does not support this within its business platform yet. 

    Cheers, 



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: WhatsApp Integration - Voice Calls

    Posted 13 days ago
    Edited by Arunas Kulys 13 days ago

    Hello Cameron,

    Simple google search   whatsapp call sip trunk    provides at least few options for SIP trunk integrations. 
    Your mentioned DIG-I-552 Idea address different customer demands - message related like sticker, attached voice message,... , not simple voice call.



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    Arunas Kulys
    Baltnetos Komunikacijos UAB
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    Original Message


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