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  • 1.  WhatsApp Integration - Voice Calls

    Top 25 Contributor
    Posted 30 days ago

    Does the Genesys WhatsApp Integration support voice calls from a WhatsApp user to a Genesys WhatsApp Business Integration? The only Genesys documentation I found references messaging. WhatsApp documents state they support voice from their user to a WhatsApp desktop app - no mention of 3rd party (Genesys) integration.


    #API/Integrations

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    Mark Kastner
    Gate 1 Travel
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  • 2.  RE: WhatsApp Integration - Voice Calls
    Best Answer

    GENESYS
    Posted 30 days ago

    Hello Mark, 

    This is not a feature we have in Genesys Cloud and looking into our ideas portal its under "Will not implement" https://genesyscloud.ideas.aha.io/ideas/DIG-I-552. This is because Whatsapp does not support this within its business platform yet. 

    Cheers, 



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: WhatsApp Integration - Voice Calls

    Posted 6 days ago
    Edited by Arunas Kulys 6 days ago

    Hello Cameron,

    Simple google search   whatsapp call sip trunk    provides at least few options for SIP trunk integrations. 
    Your mentioned DIG-I-552 Idea address different customer demands - message related like sticker, attached voice message,... , not simple voice call.



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    Arunas Kulys
    Baltnetos Komunikacijos UAB
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    Original Message


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