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  • 1.  WhatsApp Outbound Message

    Posted 05-30-2024 16:59

    Hi All, 

    Do I need an SMS Outbound number for WhatsApp Outbound Message to send in behalf of the queue? 


    Rechelle McConnell

  • 2.  RE: WhatsApp Outbound Message
    Best Answer

    Posted 06-14-2024 00:30

    No.  Outbound SMS and WhatsApp are two different mechanisms.  Once you have WhatsApp setup, you designate that in the Messaging tab of the queue and that address will be used.  

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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