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  • 1.  WhatsApp Outbound Message

    Posted 05-30-2024 16:59

    Hi All, 

    Do I need an SMS Outbound number for WhatsApp Outbound Message to send in behalf of the queue? 


    #Outbound

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    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
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  • 2.  RE: WhatsApp Outbound Message
    Best Answer

    Posted 06-14-2024 00:30

    No.  Outbound SMS and WhatsApp are two different mechanisms.  Once you have WhatsApp setup, you designate that in the Messaging tab of the queue and that address will be used.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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