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  • 1.  Which triggers/topics to choose

    Posted 16 days ago

    Hello,

    for one of my use case, I need to create a trigger that will be fired each time and agent will disconnect the conversation with the customer.

    Whic topic would you use to do so?

    Kind regards,

    Nathan


    #ArchitectureandDesign

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    Nathan Tossens
    AXA Group Operations Belgium SA
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  • 2.  RE: Which triggers/topics to choose

    GENESYS
    Posted 16 days ago

    Hello Nathan, 

    Here is the list available topics, I think you are looking for the v2.detail.events.conversation.{id}.acd.end. You can always test in the developer center by using in the built in websocket testing. 

    Hope this helps!

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Which triggers/topics to choose
    Best Answer

    Posted 15 days ago

    Also try 

    • v2.detail.events.conversation.{id}.user.end

    if the acd end does not work. I believe ACD end is for hanging up in the queue, but I am not 100% sure.



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    Steve Alix
    EDCi
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    Original Message


  • 4.  RE: Which triggers/topics to choose

    Posted 10 days ago

    Thanks for your replies, I finally chose the user.end !

    Have a good day :)



    ------------------------------
    Nathan Tossens
    AXA Group Operations Belgium SA
    ------------------------------

    Original Message


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