We currently have a business process that when we make a change to an existing QA Evaluation Form's content, we make a copy of the form with an updated name including a version number. The old evaluation form that will no longer be in use is then updated to change the form's name to include "DO NOT USE" so that the evaluation form listings are clear on which published evaluation forms are still valid. When an evaluation form's name is updated, this is not currently being reflected in the pick lists for selecting an evaluation form for an interaction's QA Scoring or Calibration. This creates confusion regarding which evaluation forms are still valid for use. The evaluation form name updates are not reflected in the pick list for reporting filters either. This seems like a bug that needs resolved.
Also, what is the impact of "deleting" a published QA Evaluation Form that is no longer intended for use. We still want to be able to reference the content and are concerned there might be unintended consequences for past QA Evaluations score reporting for any evaluation forms that were previously used but then deleted. Are there any impacts to deleting old evaluation forms no longer in use? If an old evaluation form is deleted, is it still available for review at a later date?
Would appreciate any information that can be shared regarding this issue.
#QualityManagement------------------------------
James Starling
Members Service Center Quality Assurance Manager
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