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Will a Transaction Resource for a CHAT application support inks to external URLs in the Messaging Annexes?

  • 1.  Will a Transaction Resource for a CHAT application support inks to external URLs in the Messaging Annexes?

    Posted 09-18-2024 16:24

    Will a Transaction Resource for a CHAT application support inks to external URLs in the Messaging Annexes?
    While the CHAT queue is closed, we wish to send users to an external URL where they can create a ticket for immediate support.
    Can we include such links in the Messaging annexes and if so how?
    Thanks.


    #DigitalChannels

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    Pierre Fortin
    TELUS Communications Inc.
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