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  • 1.  Wireless & Desk Phones

    Posted 16 days ago

    Hello All,

    I am working on gathering info before we transition from Avaya Aura to Genesys Purcloud. Currently everyone on our Avaya system has physical phones....

    We are going to end up with a hybrid of users using the WEBRTC phone and physical phones. Some of our locations currently have analog cordless phones for our customers to use. I would like to swap those out for VOIP wireless phones. 

    Are there any stand-alone Genesys compatible VOIP wireless phones in particular that anyone recommends? 

    Does anyone have an experience with the Polycom VVX D60 base station Cordless Handset as an add-on to a Poly VVX 350 IP Phone ?

    NOTE: We have not started implementation. I am gathering info ahead of time.

    Thank you in advance for your help.

    -Tim


    #Telephony

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    Tim Seneca
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  • 2.  RE: Wireless & Desk Phones

    Posted 16 days ago

    Hello Tim and welcome to the Genesys Cloud Community!

    I would love to see the community come together and provide you with some experiences. But until then I can provide documentation from our resource center. 

    This document goes over all phones that are managed. 

    This document is a higher over view of managed and unmanaged phones.  

    Hope this helps the info gathering!



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    Cameron
    Online Community Manager/Moderator
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